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In what formats are the courses available?
Currently our courses are
available online in a downloadable PDF format. You may
print the documents or work from your computer to view
the material. Hard-copy, mail-order, and multi-media courses
are coming soon.
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How do I access the courses that I've purchased?
To access the course materials,
login from the homepage by clicking the "Member Login"
button. From there you can enter the username and password
that you created when you purchased the courses. You will
be directed to your personal Account Tracker page where
you can access all the materials for the courses you purchased.
Click the PDF button to open, view, and/or save the course
materials, click the Exam button to take the exam, and
click the certificate button to access the Certificate
of Completion.
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Where do I go to purchase courses?
From the homepage, click the button
titled COURSE CATALOG. From there you will be able to
add courses to your shopping cart, purchasing as many
courses as you would like at one time. Volume discounts
will automatically apply and will be discounted in the
shopping cart during checkout. You will be asked to
complete a registration form at checkout so we can fill-in
your CEU certificates when you complete a course. Our
payment system is managed by PayPal, but you do not
need a PayPal account to complete the purchase. Credit
cards are also welcome and can be entered during checkout.
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Are there volume discounts available if I purchase multiple
courses at once?
Yes! Volume discounts do apply. 25
units purchased at one time have a 5% discount, 50 units
have a 10% discount, and 75 units have a 15% discount.
Volume discounts will automatically be applied during
the checkout process. Other promotions and discounts
are available at different times throughout the year
and will be published in our quarterly newsletters.
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Are gift certificates available?
Yes! If you are a clinic manager, a
friend or family member of a professional in need of
CEUs that works with the athletic population, this is
a great gift, bonus, employee incentive, or reward to
offer. You may purchase any number of units that you
would like to gift to someone, (our standard volume
discounts will apply), and we will create customized
gift certificates. Email your request to support@sportmedics.com,
and we will be in touch to arrange payments and certificates
that are customized for as many recipients as you would
like to gift CEUs to.
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Do I have to be a member to purchase courses?
You do not need to register before
shopping, but you will need to register and create a
profile when you checkout. This will allow us to generate
certificates when you complete a course with your name
and professional designation.
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What if I purchase a course and decide that I don't like
it?
If you purchase a course and decide
that the material does not suit your needs, you can
submit a request for a refund to support@sportmedics.com,
or call 707.206.6635. Your request will be reviewed
and responded to within five business days.
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How do I take an exam for a course that I've purchased?
To access the exam, login from the
homepage by clicking the "Member Login" button.
From there you can enter the username and password that
you created when you purchased the courses. You will
be directed to your personal Account Tracker page. Click
the exam button for the course that you would like to
complete. Enter your answers by clicking the radio button
next to the best possible choice for each question.
Click the submit button at the bottom of the page to
have your exam graded immediately. You will be given
a score and a list of the questions for which you gave
incorrect answers.
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Can I retake an exam if I do not pass the first time?
Yes, if you do not pass
an exam on the first attempt, you can click the "try
again" button on the Exam Results page to retake
the exam at that time. Each time you attempt an exam again,
you will start over from the beginning. No answers will
be saved in the system nor will they be available if you
click the "back" button on your browser from
the Exam Results page. Incorrect answers are identified
to you on the Exam Results page (a list of question numbers
that were answered incorrectly is provided). It is recommended
that you review the material for those questions prior
to retaking the exam.
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How do I access the Certificate of Completion once I've
passed an exam?
To access the Certificate
of Completion, login from the homepage by clicking the
"Member Login" button. From there you can enter
the username and password that you created when you purchased
the courses. You will be directed to your personal Account
Tracker page. The button to access the Certificate of
Completion will be available only after passing the exam
for each course. Once you have passed the exam, the certificate
will be available for viewing, printing, and/or saving
a copy on your hard-drive.
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If I take an exam and pass, can I retake it again to improve
the score?
Yes, you may retake the
exam to improve the score if you choose. However, the
original pass date on the certificate will not change.
The Certificates of Completion are security protected
and once they are generated, they cannot be altered. We
keep a copy of each secure certificate on file to assist
you in backing up your records.
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How long is each certificate valid?
Your Certificates of Completion
will never expire.
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What do I do if I lose my certificate?
Your certificates are kept
on file in your personal Account Tracker indefinitely.
If you lose your certificate you can login to the Member's
section and be directed to your personal Account Tracker
which has all of your course materials and certificates
on file. If for some reason you cannot access the Account
Tracker, email us at support@sportmedics.com and we will
be happy to assist you in retrieving your certificate.
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What is the pass rate for the exams?
The pass rate for exams
will vary. The default pass rate for our courses is 80%,
but may be less or more depending on the difficulty of
the material. Please see the specific pass rate for each
course on the Course Information page by clicking the
"info" button in the course catalog. The pass
rate is listed in each course description.
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How long is each course valid?
Each course is valid for
one year after the date of purchase and must be completed
within that time.
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What do I do if I believe that factual information is incorrect
in one of the courses or exams?
If you believe there is
a factual error in a course, please email the citation
or exact location of the material you believe to be incorrect
with accompanying proof or information that shows otherwise
to support@sportmedics.com. For these more in depth questions,
please allow one business week for a response as we will
research the factual information, evaluate all resources
and/or contact the author for a response.
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Who approves the courses and how can I find out if the course
I want to take is approved?
Each course is submitted
to the licensing organizations for our professionals that
require course review for accreditation. To find out if
the course you would like to take is accredited by your
licensing organization click the "info" button
in the Course Catalog. It will link you to a "Course
Information" page that includes details about each
course, including national and state accreditation information
based on professional area.
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Can I still take a course if it is not approved by my
state licensing organization or by my professional agency?
Yes, most licensing organizations allow
their professionals to submit units for courses that
have not been previously approved. To do this, you should
make sure you know the requirements of your licensing
organization and make sure that un-accredited units
will be accepted.
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Where do I get supporting documentation if the course is
not yet approved by my state licensing organization?
You can print the detailed
course information by clicking the "info" button
from the Course Catalog for the course you would like
to take. This page includes the course description, professional
objectives, and table of contents for each course. You
can also print the entire course content from the PDF
file to submit as supporting documentation if needed.
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When I create a profile is my personal information protected?
We respect your privacy.
None of your personal information will ever be sold or
shared with any organization outside of Sport Medics without
your specific request or permission.
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What types of shipping options will be available for the
hard-copy courses?
When our hard-copy courses are available,
standard shipping will be available for a flat fee of
$9.95 and overnight shipping is available for a flat
fee of $34.95. You may choose the shipping method in
your shopping cart before proceeding to checkout.
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How do I know that you've received my order for courses?
Save your confirmation of
payment page that upon completion of purchase. The course
materials will be immediately available in your Account
Tracker once the transaction is complete. If the materials
are not immediately available, please contact us via
email at support@sportmedics.com or by telephone at
707.206.6635 so that we may address the problem.
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What do I do if I have special needs?
If the ways in which the
course materials or exams are available do not suit
your needs, please contact us via email at support@sportmedics.com
or by telephone at 707.206.6635. We will work to understand
your needs and provide the materials to you in the necessary
format. We can also provide you with help for order
placement or exam submission if use of a keyboard is
limited.
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What are your disclosure policies?
Course content is collected
from only reputable, up-to-date experts, free of influence
from outside organizations. If content is provided by
or sponsored by a commercial organization, those organizations
will be disclosed in the course description on both the
"Course Information" page accessible from the
Course Catalog, and in the course description in the printed
course materials.
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How do I sign up for your newsletter so that I may hear
about new courses and special promotions?
Each new customer of Sport
Medics will be added to our email list to recieve our
newsletters. New course information and discounts will
be offered in each issue. If you are not ready to make
a purchase but still want to receive the newsletter, you
can sign up on our email list from the homepage of our
website by clicking the News & Discounts link. From
there you can enter your email address and you will be
added to our list.
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What do I do if I do not want to receive the newsletters
anymore?
If you receive a newsletter
and you want to discontinue, click the "unsubscribe"
button at the bottom of the email newsletter. If that
does not stop the newsletter, please email us directly
at support@sportmedics.com and we will make sure that
you are removed from the list and no longer receive any
unwanted emails from us.
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