Frequently Asked Questions

In what formats are the courses available?

All of our courses are available online in a downloadable PDF, or video format. You may print the PDF documents or work from your computer to view the material.

How do I access the courses that I've purchased?

To access the course materials, login from the homepage or by clicking on a Login button. From there enter the username and password that you created when you purchased the courses. You will be directed to your personal My Account page where you can access all the materials for the courses you purchased. Click the course name to start the course. The course materials and exam are available on the course page. Once you have successfully completed the exam and click the certificate button to access the Certificate of Completion. The Certificate of Completion will also be available from your My Account page.

Are there volume discounts available if I purchase multiple courses at once?


Yes! Volume discounts do apply. 3 courses purchased at one time have a 5% discount, 6 courses have a 10% discount, and 9 courses have a 15% discount. Volume discounts will automatically be applied during the checkout process. Other promotions and discounts are available at different times throughout the year and will be published in our emails.

Do I have to be a member to purchase courses?


You do not need to register before shopping, but you will need to register and create a profile when you checkout. This will allow us to generate certificates when you complete a course with your name.

What if I purchase a course and decide that I don't like it?


Refund requests will be honored at any point up until passing of the exam, or 1 year after purchase, whichever occurs first.  Customers may submit a request for a refund to support@sportmedics.com, or by telephone: 707-206-7655.

How do I take an exam for a course that I've purchased?


To access the exam, login to your account. Click the course name. Click the Exam button. Answer all of the questions, then click submit to have your exam instantly graded. If you have received a passing score, your Certificate of Completion will be available for print or download.

Can I retake an exam if I do not pass the first time?


Yes, if you do not pass an exam on the first attempt, you can retake the exam at that time. Each time you attempt an exam again, you will start over from the beginning. No answers will be saved in the system.

How do I access the Certificate of Completion once I've passed an exam?


To access the Certificate of Completion, login to your account. Scroll down the page to see the link to your Certificates of Completion. Click the link to print, or download your certificate.

How long is each certificate valid?


Your Certificates of Completion will never expire.

What do I do if I lose my certificate?


Your certificates are kept on file in your My Account page indefinitely. If you lose your certificate you can login to your account which has all of your course materials and certificates on file. If for some reason you cannot access your account, email us at support@sportmedics.com and we will be happy to assist you in retrieving your certificate.

What is the pass rate for the exams?


The pass rate for exams will vary. The default pass rate for our courses is 80%, but may be less or more depending on the difficulty of the material. Please see the specific pass rate for each course on the Course Information page. The pass rate is listed in each course description.

How long is each course valid?


Each course is valid for one year after the date of purchase and must be completed within that time.

What do I do if I believe that factual information is incorrect in one of the courses or exams?


If you believe there is a factual error in a course, please email the citation or exact location of the material you believe to be incorrect with accompanying proof or information that shows otherwise to support@sportmedics.com. For these more in depth questions, please allow one business week for a response as we will research the factual information, evaluate all resources and/or contact the author for a response.

Who approves the courses and how can I find out if the course I want to take is approved?


Each course is submitted to the licensing organizations for our professionals that require course review for accreditation. To find out if the course you would like to take is accredited by your licensing organization review the information on the course page.

Can I still take a course if it is not approved by my state licensing organization or by my professional agency?


Yes, most licensing organizations allow their professionals to submit units for courses that have not been previously approved. To do this, you should make sure you know the requirements of your licensing organization and make sure that un-accredited units will be accepted.

Where do I get supporting documentation if the course is not yet approved by my state licensing organization?


You can print the detailed course information from the course page. This page includes the course description, professional objectives, and table of contents for each course. You can also print the entire course content from the PDF file to submit as supporting documentation if needed.

When I create a profile is my personal information protected?


We respect your privacy. None of your personal information will ever be sold or shared with any organization outside of Sport Medics without your specific request or permission.

How do I know that you've received my order for courses?


Save your confirmation of payment page that upon completion of purchase. The course materials will be immediately available in your account once the transaction is complete. If the materials are not immediately available, please contact us via email at support@sportmedics.com or by telephone at 707.206.7655 so that we may address the problem.

What do I do if I have special needs?


If the ways in which the course materials or exams are available do not suit your needs, please contact us via email at support@sportmedics.com or by telephone at 707.206.7655. We will work to understand your needs and provide the materials to you in the necessary format. We can also provide you with help for order placement or exam submission if use of a keyboard is limited.

What are your disclosure policies?


Course content is collected from only reputable, up-to-date experts, free of influence from outside organizations. If content is provided by or sponsored by a commercial organization, those organizations will be disclosed in the course description.

How do I sign up for your newsletter so that I may hear about new courses and special promotions?


Each new customer of Sport Medics will be added to our email list to receive our newsletters. New course information and discounts will be offered in each issue. If you are not ready to make a purchase but still want to receive the newsletter, you can sign up on our email list from the homepage of our website by filling out the form.

What do I do if I do not want to receive the newsletters anymore?


If you receive a newsletter and you want to discontinue, click the "unsubscribe" button at the bottom of the email newsletter. If that does not stop the newsletter, please email us directly at support@sportmedics.com and we will make sure that you are removed from the list and no longer receive any unwanted emails from us.

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